Terms & Conditions

These Terms & Conditions ("Terms") form a binding legal agreement between SuccessMark ("SuccessMark", "we", "us", or "our") and the client ("you", "Client") submitting a payment request through this website in connection with our marketing, branding, advertising, digital media, content production, and related professional services (collectively, the "Services"). By ticking the acceptance box and submitting the form, you confirm that you have read, understood, and agreed to be bound by these Terms.

1. Nature of the Service

The form on this website allows you to submit a payment request for marketing-related Services. Submission of the form is a request only; it does not constitute a binding order or payment until confirmed by SuccessMark in writing (including by email). SuccessMark reserves the right to accept or decline any request at its sole discretion.

2. Client Obligations

You warrant that all information you provide is accurate, current, complete, and that you are legally entitled to submit the request and authorise the related payment. You agree to provide any briefs, materials, approvals, or information reasonably required for SuccessMark to perform the Services in a timely manner.

3. Fees, Payment & Currency

All amounts are stated and payable in United Arab Emirates Dirhams (AED) and are exclusive of VAT and any third-party fees unless expressly stated otherwise. Payment must be made in full and in cleared funds before SuccessMark commences any work, unless a different schedule has been agreed in writing.

4. No-Refund Policy — Work Commenced After Payment

You expressly acknowledge and agree that all payments made to SuccessMark are non-refundable once work on the Services has commenced. By accepting these Terms, you waive any right to request a refund, chargeback, credit, or reversal of fees in respect of any work that has already started, regardless of the outcome, your subsequent change of mind, or termination of the engagement by you for reasons not attributable to SuccessMark. Work is deemed to have commenced as soon as SuccessMark, its employees, contractors, or partners begin any preparatory or production activity, including but not limited to research, planning, briefing sessions, account or asset setup, design, copywriting, media buying, campaign configuration, or scheduling.

Where the Services have not yet commenced, any refund request must be made in writing within seven (7) calendar days of payment and will be assessed at SuccessMark’s sole discretion, less any administrative, banking, or third-party charges already incurred.

5. Cancellation by the Client

You may request to cancel the Services at any time by written notice. Cancellation does not entitle you to a refund of fees relating to work already performed or third-party costs already committed. Any outstanding fees for work performed up to the cancellation date remain immediately due and payable.

6. Delivery & Timelines

Any timelines communicated are estimates given in good faith and are not of the essence. Delays caused by the Client (including late approvals or late provision of materials) or by third parties or events outside SuccessMark’s reasonable control shall not give rise to any liability or refund right.

7. Intellectual Property

Pre-existing materials, tools, and methodologies of SuccessMark remain its sole property. Ownership of final deliverables passes to the Client only upon full payment of all sums due. Until then, SuccessMark retains all rights, title, and interest in any work product.

8. No Card Data on this Page

SuccessMark does not collect or store credit/debit card numbers, CVV codes, or full bank credentials through this form. Where a payment is required, it will be processed by a licensed third-party payment provider under their own terms.

9. Limitation of Liability

To the maximum extent permitted by law, SuccessMark’s total aggregate liability arising out of or in connection with the Services shall not exceed the total fees actually paid by the Client for the specific Service giving rise to the claim. In no event shall SuccessMark be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of revenue, loss of goodwill, or loss of data, even if advised of the possibility of such damages.

10. Confidentiality

Each party shall keep the other party’s confidential information strictly confidential and use it only for the performance of the Services.

11. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, government action, internet or platform outages, war, or pandemic.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. The competent courts of the UAE shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

13. Acceptance

By ticking the acceptance boxes for the Privacy Policy and these Terms & Conditions and submitting the payment request form, you confirm that you have read, understood, and agreed to these Terms, including, without limitation, the no-refund policy in Section 4. Your acceptance is recorded together with the date and time of submission.

14. Contact

For questions about these Terms, please contact us at support@successmark.com.